October 19th, 12:00PM updates:
We are extremely busy (still) and apologize for the long wait times on any support tickets, emails, and order/payment confirmation updates. While sales are great, they are demanding and very time consuming. If you still haven’t heard back from us on a support ticket or email after 48-72 hours then please try again! While completely unintentional, sometimes emails get over looked. Also please note that ETH and Interac payments are verified manually. This means there may be some delay between your order and payment verification as well.
We’re just getting caught up on the e-transfer payments, and will be verifying anyone’s payments who were cancelled by the bitcoin payment module due to the timer running out (this happens if there’s low fee and/or bitcoin network is congested, if your order went to cancelled but your payment is visible on the blockchain we will get you sorted!)
We are behind on getting tracking numbers out for some orders but will have everything sorted out by the end of today. Please be patient and allow us around 12 hours to get through all emails and support tickets and get order updates sorted out.
Please remember there was a holiday Monday last week in Canada which inevitably slows mail service down for a little while afterwards. Your order may take slightly longer than usual to reach you. This will mostly affect snail mail orders.
5-MeO-DMT is here and has been sent for NMR analysis before we put it onto market, this should take another week or so. We have a small amount in stock and will sell 0.25g, 0.5g, and 1g amounts. We have not decided the firm pricing point yet.
IMPORTANT : Due to us not receiving third party test data for our newest 4-AcO-DMT batch, we are switching the sale dates slightly.
October 16 to 22 : ETH-LAD and 4-HO-MiPT will be on sale for 20% off (ETH-LAD while supplies last, this may be the last time ETH-LAD is available on the market at this price, we are allocating 750 hits for this sale, they will be sold in 5, 10, 25, 50, and 100 hit amounts. Only a couple 100 unit amounts will be available so be ready)
October 23rd to 31st : ALD-52, 4-HO-MET and 4-AcO-DMT will all be 20% off.
Thank you for your understanding. Also, we still have 2 flash sales planned. There is currently an ongoing flash sale.
Fluclotizolam 0.5mg blotter units have been added to the site. We will list our LL 1P-LSD 100ug blotter units soon, we have been too busy with the sales to bother with this yet.
We are still testing/tweaking our monero server a little more before going live with it. (this is still in the works, with the sale it’s delayed this somewhat, we had to set up our own full node for safe payment verification and this is why set up is taking longer than expected, especially with how busy we currently are)
The “Big and Dandy ‘it’sbetterthaniadmit’ sale” commenced on Oct 2nd.
The schedule posted below does not contain all sale information. There will be additional flash sales lasting 12-24 hours that will be announced 12-24 hours prior to taking place. These will occur at least once per week. If you have any questions please email us or open a ticket.
***Flash sale 2 date will be random… stay tuned ***
October 2nd to 8th : ALD-52 and 4-HO-MiPT at 15% off (additionally 3-FPM is 10% off until Oct 8th)
October 9th to 15th: 1P-LSD and 4-HO-MET at 20% off
October 16th to 22nd: ETH-LAD and 4-AcO-DMT (new batch) at 20% off (ETH-LAD sale while supplies last)
October 23rd to the 31st: ALD-52, 4-HO-MET, 4-HO-MiPT 20% off
Please remember our website is in UTC time. This is probably straight forward, but, if you don’t know, the sale ends at the end of the day posted, so the first sale ends October 8th at the end of the day (in UTC time), and the next sale will begin on the 9th at 12AM. Thanks!
Processing times are approx. 48-72 hours from payment confirmation to order shipment. (this does not include weekends, if an order is placed on a Friday it may not ship until the following Tuesday depending on our order loads)
We do our best to keep this information accurate. If you need your order in a rush we advise using someone else at this time. Our processing times will resume to normal when our October sale ends. Sorry for any inconveniences this may cause you or your company.
Regarding the future of ModernChem-Support (our plan to replace our reddit support account)
On your account page (modernchem.ca/my-account) you will now notice a “Support” link on the right hand side. This will take you to our new (beta) support ticket system. Here you can leave tickets for general support, order support, payment issues, etc. This is a work in progress, but it’s functional now and we feel it’s a good time to start informing customers as eventually this is all that will be used for customer support.
If you want to open a ticket about a specific order you’ve placed, you can also find a link under your orders page, which you can access from your account dashboard.
Consolidating all of our support accounts into one should allow us to serve you more efficiently. This will eliminate the need to access multiple websites, emails, etc. Any team member can answer support tickets from their account and have easy access order details if needed, which also helps streamline things.
As always if you have any suggestions, comments, concerns, or notice any type of website bugs or problems, then feel free to open a ticket 🙂
If you made a BTC payment with a low transaction fee and your order has gone to cancelled status please contact us ([email protected]) or open a support ticket once it has 2 confirmations.